Our Staff

We believe our competitive edge starts and ends with our talented and experienced staff. To stay ahead of our competition, we strive to implement the best business practices, technology and employee and customer satisfaction.

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Randy Novak, President

"I have worked in our family business since 1986. I started as an apprentice, worked my way into sales and now serve as President of the company. I also served as the 2014 President of SMACNA. We strive to provide excellent customer service and solve comfort problems for our clients."
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Kim Ward, Director of Chaos

She has been employed by Novak since 1994. Kim does it all---answers the phone, schedules service and basically keeps all other employees in line. She always has a smile for anyone walking through the front door and does a great job of juggling many roles in the company!
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Rob Wenzel, Estimator / Project Manager

Rob Wenzel is our New Construction/Commercial estimator and project manager. He has worked at Novak Heating since 2009. Rob worked for his father in his carpentry business growing up and performed work on home renovations and additions, small commercial projects and oversaw many of the subcontracted trades
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Rob Baskerville, Comfort Specialist

Rob Baskerville is our Comfort Specialist and he is eager to earn your business should you be in the market for a new heating system. Rob is always willing to meet with you on an evening or weekend if that is better for your schedule. Utility rebates? Federal Tax Credits? Manufacturer Rebates-- he is the expert!
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Debbie Sweet, Front of the House

Debbie works in the "front of the house" and is eager to help customers on the phone or in person. She is another example of an employee that wears many hats-- customer service, scheduling and answering the phone. Debbie has worked with us for 3 years.
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Cooper Novak, Office Companion

Cooper is our office companion-he greets customers and even likes the mailperson! He is often caught sleeping on the job, but no one seems to mind.

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