We believe our competitive edge starts and ends with our talented and experienced staff. To stay ahead of our competition, we strive to implement the best business practices, technology and employee and customer satisfaction.
Randy Novak, President
"I have worked in our family business since 1986. I started as an apprentice, worked my way into sales and now serve as President of the company. I also served as the 2014 President of SMACNA. We strive to provide excellent customer service and solve comfort problems for our clients."
Rob Wenzel, Vice President
I began my HVAC career as install helper in 2002. Since then I have grown throughout the industry in the field and in the office. My focus has not only been to provide outstanding customer service, but also to educate our customers and provide the best quality, value and comfort solutions for their money. I look forward to continuing this legacy as an owner of Novak Heating & Cooling.
Kim Ward, Director of Chaos
Kim Ward has been employed by Novak since 1994, Kim does it all --- helps keep everything running smoothly from our field technicians, billing, office and basically keeps our employees in line. She always has a smile and does a great job juggling many roles for our company.
Jen Bemer, Dispatch
Jen Bemer has been employed with Novak since 2018. She answers the phone and coordinates our service department. She's the friendly voice that helps schedule your service call or answers your questions. She's also the friendly smile you'll see when you stop by our office.
Rob Baskerville, Comfort Specialist
Rob Baskerville is our Comfort Specialist and he is eager to earn your business should you be in the market for a new heating system. Rob is always willing to meet with you on an evening or weekend if that is better for your schedule. Utility rebates? Federal Tax Credits? Manufacturer Rebates-- he is the expert!
Cooper Novak, Office Companion
Cooper is our office companion-he greets customers and even likes the mailperson! He is often caught sleeping on the job, but no one seems to mind.
ASK US A QUESTION
Having trouble? Novak Heating and Cooling is here to help you with your systems needs. Ask us a question today and we will get back to you soon!