The 30-Minute Vendor Audit Every PM Needs

You Can’t Audit Everything. So Audit the One Thing That Bites. It’s 4:40 on a Friday in July. A rooftop unit quits over an occupied suite. You call your HVAC vendor, and the recording says “24-hour emergency service.” Then nobody shows up until Monday. Sound familiar? Look, this is the moment that exposes every gap […]